Friday, September 28, 2007

Insane Nutjob Phone Call

I recieved my first real nutjob phone call today about the annexations. She called to complain (not about the annexation notice) but the fact that the label on her letter had accidentally placed the word "David" on her letter. This was a minor computing error that glitched when the mail merge from the database to the label list occurred. Her correct name was on the list. She received the notice. It just had the extra "David" attached.

I received an earful that there was on no certain terms a "David" at that address and that we shouldn't be mailing incorrect information. I told her that sometimes computers make errors and that I'd be happy to check the database and make sure it doesn't happen again. I'm sure there were some errors when I was mailing out over 250 letters.

She hung up on me.

When can I have a job where I make people happy? That's kinda why I wanted to get into this planning gig. I wanted to help make great places for people to enjoy themselves. But I have little influence on the developer's side - they don't want to spend the money; little influence on the implementation side - I write ordinances which get watered down and disused.

Unbelieveable. I literally can't believe someone was that upset about something like that.


1 comment:

Clayton said...

Some people aren't happy unless they have something to complain about. In our field, we must make a lot of people 'happy'.